Quick answers about our smart feeders and the Bird Lover app.
Do I need to create an account to use the Bird Lover App?
Yes, you need to use your email address or phone number to get a verification code to register for an account.
What operating systems are the App compatible with?
The App is compatible with Apple iOS and Android system.• IOS 10.0 and above.• Android V5.0 and above.
How many accounts can be linked with one Smart Hummingbird Feeder?
The Smart Hummingbird Feeder can only be linked to one account at a time. To reset the device to connect to another account or a new Wifi router, press the Reset button at the bottom of the feeder using the included Reset Key for 10 seconds. Then go through the Add Device process in the Bird Lover App.
Can I share the Smart Hummingbird Feeder with other users?
Yes. You can share the Smart Hummingbird Feeder with friends and family. They will need to install the Bird Lover app on their mobile phone and create an account. When the app is installed, use any of the following methods to share:1. Share the device by adding their account name under theSharing option from within the device features menu.2. Copy the link and send to the shared user. They can click the link to add the device to their Bird Lover app.NOTE: You can also allow other users to sign on to your Bird Lover account using your credentials. However, these users will have full access to your Device and can change configuration settings.
What's the language of the App?
The App's language will match your device's system language.
Why is the camera battery draining so fast?
The dual solar panels provide charging to the battery during daylight hours. However, depending on the activity at your feeder and your settings, the battery may drain faster than the solar panels can maintain. Check the following to improve the battery life:
1. Position the feeder in a location that gets full sun throughout the day.2. Reduce the frequency and duration of watching the Livestream.3. Change the Detection Alarm settings to a shorter Video Duration.4. Change the Detection Alarm settings to a longer Alarm Interval.5. Change the Sensitivity Level to a lower level.6. Set a Motion Activity Area to reduce the frequency of false alarms.7. Change the Video capture quality from HD to SD (not recommended).
Why is the "Playback" not available?
Check the following:
1. Confirm that the SD Card is installed correctly. If the SD Card is not reading properly, re-format it under the Storage Settings menu.
2. Ensure that you have Bird Spotting or Motion Detection enabled in the Feature Menu.
How to turn on or off the message notifications?
1. From the Main Home screen, select "Me" in the lower right corner.2. Select the Gear Icon in the upper right corner.3. Select App Notifications from the Settings menu.4. Toggle Device Alert on.5. Define a Do Not Disturb schedule to stop notifications during certain periods.6. From the Features Menu on a Device, turn Bird Spotting or Motion Detection On.7. From the Device Settings menu, select Detection Alarm Settings.8. Ensure that Motion Detection is toggled On.
Why is the AI identification not identifying the correct bird?
The accuracy of the AI identification is dependent upon the angle and clarity of the bird image. To get a more accurate result, ensure that you are using a picture that has a clear picture of the bird's head, wings and feather patterns. The bird should be in the center of the image and be relatively still. Try taking multiple snapshots of the same bird and choose the best shot to attempt the AI identification. If multiple birds are in the image, the bird closest to the center and in the foreground will be identified.
What should I do if the device is not working properly?
1. Check that the power cable is connected from the solar panels to the main housing unit.2. Check the power switch on the bottom of the feeder -ensure it is in the On position.3. From within the Livestream view of the device, check that the battery level is sufficient. If the device is still not working, turn the power of the camera off and then on again. If you continue to have issues, contact our support team at contact@trailoptics.com or 800-591-9750.
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Last updated: July 14, 2026